at777 FAQ Page

Identity verification (KYC) ensures that the account is operated by its true owner. It prevents fraud and unauthorized transactions, and keeps the platform secure. at777 follows this process to protect every player's funds. KYC must typically be completed before your first withdrawal.

At at777, the National ID card (NID) is the most widely accepted document for identity verification. A passport or birth certificate may also be submitted. Make sure the document photo is clear, complete, and not expired. Blurry or damaged images are not accepted.

at777 wants to confirm that the account holder is the one making the withdrawal. Therefore, the name on your at777 profile must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, the withdrawal may be blocked or the verification may be rejected.

If verification is rejected, the at777 support team sends a message explaining the reason. This usually happens due to poor image quality or a name mismatch. Reapply with a clear and correct photo. If needed, contact support via live chat — they are available 24/7.

Once all documents are submitted correctly, the at777 team processes them as quickly as possible. To speed up verification, ensure the photo is clear, the name is correct, and the document is valid. If there is any delay, contact live chat and the support team can provide an update.

To create an account at at777, you need an active mobile number and your real name. The name must match the name on your mobile banking or bank account. Visit the site, fill in the registration form, and choose a strong password. Accounts are only for those aged 21 and above.

Click the "Forgot Password" option on the login page. Enter your registered mobile number or email and a verification code will be sent. Use the code to set a new password. If you have trouble with this process, contact at777's live chat support — they are available 24/7.

First, confirm your internet connection is working and clear your browser cache. Check that you are entering the correct username and password — extra spaces or wrong Caps Lock are common causes of issues. If the problem persists, contact at777 support via live chat or email [email protected].

Some account details can be updated directly from the profile settings. However, changes to the name or core identity information require a request to at777 support, as these are linked to KYC. Contact us via live chat or at [email protected].

Passwords at at777 should be strong — use a mix of uppercase and lowercase letters, numbers, and special characters. The username is generally set at account creation and can only be changed in limited cases. Avoid simple passwords or using your date of birth.

No. Under at777's rules, each person may only open one account. Creating multiple accounts may result in them being closed and funds being frozen. If you cannot access a previous account, contact support.

After a successful withdrawal request at at777, funds typically reach your mobile banking or bank account within 30 minutes to 3 hours. Occasionally there may be a slight delay due to network or verification processes. If it takes longer than expected, contact support.

The minimum withdrawal amount at at777 is ৳800. Withdrawal requests below this amount cannot be made. Withdrawals must be made to a bKash, Nagad, Rocket, Upay, or bank account registered in your own name.

To withdraw winnings from a bonus, the wagering requirement must be met. For at777's 200% welcome bonus, the wagering is calculated only on the bonus amount. For example: if you receive a ৳2,000 bonus, you must wager 20 times that amount — ৳40,000 — before the bonus winnings can be withdrawn. Once the requirement is met, withdraw in the normal way.

No, at777 only allows withdrawals to an account registered in your own name. Sending to a third-party account is not possible, and this is for security reasons. The name on your at777 profile and the name on your payment method must be the same.

If a withdrawal has been pending for more than 3 hours, first check whether your KYC is complete and whether the name on your profile matches the name on your payment account. If everything looks correct, contact at777's live chat support or email [email protected] — include the transaction details.

The accepted deposit methods at at777 are: bKash, Nagad, Rocket, Upay and bank transfer (including major Bangladeshi banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank). The minimum deposit amount is ৳300 for any method. Transactions are processed quickly across all methods.

The minimum deposit amount at at777 is ৳300 for every deposit method. This applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. There is an opportunity to receive up to a 200% welcome bonus on your first deposit, up to a maximum of ৳15,000.

Log in to at777 and go to the "Deposit" menu, then select bKash. Send the specified amount to the number shown on the screen and save the transaction ID. Enter the transaction ID in the form to confirm the deposit. Your balance is usually updated within a few minutes.

Yes, the process is essentially the same. Log in to at777, go to the deposit menu, and select Nagad. Send money to the designated Nagad number and note the transaction ID. Submit the ID on the portal and your balance will be updated. The minimum deposit is ৳300.

at777 does not charge any additional fees on deposits from their side. However, the mobile banking provider (such as bKash or Nagad) may deduct their own service charge if applicable — this is outside at777's control. Before depositing, confirm the charges for your payment method.

First, wait a few minutes and refresh the page. If the balance still hasn't appeared, contact at777 live chat support or email [email protected] with the transaction ID and amount. The support team will verify and resolve the issue quickly.